Open-source alternatives to Zendesk
3 open-source and self-hostable projects you can use instead of Zendesk, with license, free-edition limits and setup checked against official sources.
- ChatwootAlternative to Intercom, Zendesk
A customer support inbox that brings live chat, email and social channels into one shared view for support teams.
MITSelf-hostedCloud38kGitHub starsSome features paywalled - ZammadAlternative to Zendesk, Freshdesk
A web-based helpdesk and ticketing system that handles email, chat, phone and social channels in one place.
AGPL-3.0Self-hostedCloud6.0kGitHub starsNot yet assessed - FreeScoutAlternative to Help Scout, Zendesk
A self-hosted help desk and shared mailbox built with PHP and Laravel, with many extras sold as separate modules.
AGPL-3.0Self-hostedCloud4.6kGitHub starsSome features paywalled
- Chatwoot — Chatwoot handles customer conversations across channels with a team inbox, so it can replace Zendesk for basic support work. This is a replacement use, not an official claim by the project.
- Zammad — Zammad is a ticketing system with email and other channels that you can host yourself, so it can replace Zendesk for support desks. This is a replacement use, not an official claim by the project.
- FreeScout — The project positions itself as a free self-hosted Zendesk and Help Scout alternative for teams that need a ticketing inbox.