Chatwoot vs FreeScout vs Zammad
Chatwoot, FreeScout, Zammad compared on license, free-edition limits, deployment and project health. Change a project below to compare something else.
| Chatwoot | FreeScout | Zammad | |
|---|---|---|---|
| Category | Customer Support | Customer Support | Customer Support |
| License | MIT LicenseOpen source (OSI) | GNU Affero General Public License v3.0Open source (OSI) | GNU Affero General Public License v3.0Open source (OSI) |
| Free edition | Some features paywalled | Some features paywalled | Not confirmed |
| Deployment | Self-hosted · Cloud | Self-hosted · Cloud | Self-hosted · Cloud |
| Self-hosting setup | Needs a database | Needs a database | Needs a database |
| SSO / SAML | Not confirmed | Paid | Not confirmed |
| Role-based access control | Not confirmed | Not confirmed | Not confirmed |
| Audit logs | Paid | Not confirmed | Not confirmed |
| Multi-user / teams | Not confirmed | Free | Not confirmed |
| Backups and restore | Not confirmed | Not confirmed | Not confirmed |
| API access | Not confirmed | Paid | Not confirmed |
| Support SLA | Paid | Not confirmed | Paid |
| GitHub stars | 38k | 4.6k | 6.0k |
| Last release | Sep 18, 2026 | Oct 10, 2026 | – |
| Alternative to | Intercom, Zendesk | Zendesk, Help Scout | Zendesk, Freshdesk |
In short
- Chatwoot is licensed MIT License (open source (osi)). Free edition: some features paywalled.
- FreeScout is licensed GNU Affero General Public License v3.0 (open source (osi)). Free edition: some features paywalled.
- Zammad is licensed GNU Affero General Public License v3.0 (open source (osi)). Free edition: not confirmed.
Each project page lists the official sources behind these answers. Where the official pages do not say, the table shows “Not confirmed”.